Money Back Guarantee
Wine Selectors is all about quality and value
Every wine we offer you at Wine Selectors is chosen by our expert Tasting Panel comprising leading winemakers, wine show judges and wine educators using Australian Wine Show judging criteria. This means that only wines that have achieved a Gold, Silver or Bronze medal-winning score from our Tasting Panel are included in our offers and selections. To put it into perspective, for every wine we select about fifty don’t make the grade. That’s a stringent judging process.
However we believe that you should be the ultimate judge. That’s why we offer a 100% money-back guarantee on every single bottle of wine we sell. If you don’t like any wine, for any reason, we’ll refund you. If you find wines that are simply not to your taste, we’ll return your money ^. You can’t get fairer than that!
Our Value Guarantee ensures you won’t pay less for wine anywhere else. If, at the time of purchase, you find any wine advertised elsewhere at a lower price we will match that price or refund the difference.
Wine Selectors also offers a range of non-wine products. We will gladly replace or refund your money if the product is found to be defective. We cannot, however, refund the purchase price of these items based on personal taste or preferences.
In the event that you are not happy with the quality of any of our wines, or, at the time of purchase you find the same wine advertised elsewhere at a lower price, we invite you to call our Customer Service Team on 1300 303 307, Monday to Friday 8.30am – 6.00pm (EST) to arrange a refund or match the competitor’s price.
^ Please refer to the Returns Policy section (14.) of the Purchase Terms and Conditions.