Deliveries and Returns
We are committed to ensuring your wine experience is as enjoyable as possible and this includes an easy, hassle free delivery. If you have any questions or issues regarding the delivery of your wines, please talk to us on 1300 303 307.
Wine Selectors Customers are from all around Australia and we put a lot of time and effort into making sure that wherever you are, the best possible delivery network is available to get your wines to you quickly and easily.
Christmas Delivery Cut-off Dates 2014
To ensure your festive season is full of premium quality Australian wines, order before:
Tuesday, 2 December 2014 Remote QLD
Monday, 8 December 2014 WA, NT, TAS, QLD, SA
Thursday, 11 December 2014 NSW, ACT, VIC
Spend $400 or more in one transaction and delivery is FREE.
Our Delivery Carriers
Currently Wine Selectors uses Australia Post to deliver to all States and Territories, with the exception of Queensland which is serviced by XL Parcel Express. All of our Delivery Carriers are committed to providing a high quality parcel service with consistent on-time delivery.
Customer Service Trading Hours
Between 8:30am and 6:00pm Mon-Fri AEDT.
Where do we deliver?
Wine Selectors can deliver wine to anywhere in Australia, except for areas that are classified by the Australian Government as dry zones or Australian Islands that are classified as in International Waters. If you are unsure whether we can deliver to your area, please talk to us on 1300 303 307.
Freight per case
$10.25 – Newcastle, Sydney, Gosford
$11.25 – ACT, Melbourne, Geelong, Brisbane & South East QLD Coast
$13.25 – Adelaide, NSW Country, Sunshine Coast, Toowoomba, Ballarat & Darling Downs
$16.25 – SA Country, VIC Country, QLD Central, Cairns & North Coast
$17.25 – Tasmania, Perth
$19.95 – NT, WA Country, QLD Far North & West
All rural Australia Post deliveries will be left at the local Post Office. XL Parcel Express rural deliveries can be collected from the courier’s depot or delivered to an alternate address within the township. New delivery instructions will need to be specified for this. Please note that for ease of delivery and tracking of your wine, we prefer that where possible you provide an address where you will be available to sign for receipt upon delivery during normal business hours.
- Sydney Metro, Newcastle & Gosford: 2-4 working days
- Other NSW: 3-6 working days
- Canberra, Melbourne Metro Areas: 2-3 working days
- Brisbane, Adelaide Metro Areas: 3-6 working days
- Other City and Regional Areas: 3-10 working days
The majority of orders arrive within these transit times, however if your order has still not arrived after more than five full working days after the end of the transit times above, please contact us at 1300 303 307.
Click here for detailed freight charges by postcode.
Occasionally our delivery carriers may leave your wine at the local Post Office or Courier Depot if they have been unable to deliver to your specified delivery address. In this instance Australia Post will leave a Calling Card. If Australia Post does not hear from you within 7 days of leaving a Calling Card, they will contact Wine Selectors to clarify further action. If XL Parcel Express leaves you a Calling Card, you must arrange for the re-delivery or collection from their Courier Depot within 7 days of notification. XL Parcel Express will contact Wine Selectors to clarify further action if no response is received from the Member. Please note – wine cannot be delivered to persons under the age of 18.
All wines delivered to you by Wine Selectors is covered by our Quality and Value Guarantee.
Wine Selectors accept returns from our Customers provided the following guidelines are met.
The Customer must contact our Customer Service department within 30 days of the delivery and supply relevant information so that we can arrange a carrier to collect the wine. Wine Selectors will then designate a carrier who will make arrangements by phone with the Member for the goods to be collected at a mutually convenient time. The goods must be in good order and have the membership details on the outside of the carton. Upon the receipt and validation of returned goods to Wine Selectors, the membership account will be credited.
If a carton of wine is deemed undeliverable by the assigned carrier, they will advise Wine Selectors, who will then attempt to contact you to arrange re-delivery.