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We are committed to ensuring your wine experience is as enjoyable as possible and this includes an easy, hassle free delivery. If you have any questions or issues regarding the delivery of your wines, please talk to us on 1300 303 307.
Delivery Policy
Wine Selectors Customers are from all around Australia and we put a lot of time and effort into making sure that wherever you are, the best possible delivery network is available to get your wines to you quickly and easily.
Our Delivery Carriers
Currently Wine Selectors uses Australia Post to deliver to all States and Territories, with the exception of Queensland which is serviced by XL Parcel Express. All of our Delivery Carriers are committed to providing a high quality parcel service with consistent on-time delivery.
Where do we deliver?
Wine Selectors can deliver wine to anywhere in Australia, except for areas that are classified by the Australian Government as dry zones or Australian Islands that are classified as in International Waters. If you are unsure whether we can deliver to your area, please talk to us on 1300 303 307.
All rural Australia Post deliveries will be left at the local Post Office. XL Parcel Express rural deliveries can be collected from the courier’s depot or delivered to an alternate address within the township. New delivery instructions will need to be specified for this. Please note that for ease of delivery and tracking of your wine, we prefer that where possible you provide an address where you will be available to sign for receipt upon delivery during normal business hours.
Delivery charges
Spend $350 or more on wine and delivery is FREE.
Freight per case
- Sydney, Melbourne, Newcastle $7.95
- Brisbane, Adelaide, ACT $9.95
- Perth, Country NSW, SA, QLD, VIC $11.95
- Tasmania, NT, WA Country $14.95
Click here for more detailed freight charges by postcode.
Please allow 2-3 weeks delivery depending on distance from the Hunter Valley. All prices include GST.
Calling Cards
Occasionally our delivery carriers may leave your wine at the local Post Office or Courier Depot if they have been unable to deliver to your specified delivery address. In this instance Australia Post will leave a Calling Card. If Australia Post does not hear from you within 7 days of leaving a Calling Card, they will contact Wine Selectors to clarify further action. If XL Parcel Express leaves you a Calling Card, you must arrange for the re-delivery or collection from their Courier Depot within 7 days of notification. XL Parcel Express will contact Wine Selectors to clarify further action if no response is received from the Member. Please note – wine cannot be delivered to persons under the age of 18.
Returns Policy
All wines delivered to you by Wine Selectors is covered by our Quality and Value Guarantee.
Wine Selectors accept returns from our Customers provided the following guidelines are met.
The Customer must contact our Customer Service department within 30 days of the delivery and supply relevant information so that we can arrange a carrier to collect the wine. Wine Selectors will then designate a carrier who will make arrangements by phone with the Member for the goods to be collected at a mutually convenient time. The goods must be in good order and have the membership details on the outside of the carton. Upon the receipt and validation of returned goods to Wine Selectors, the membership account will be credited.
Undeliverable Wines
If a carton of wine is deemed undeliverable by the assigned carrier, they will advise Wine Selectors, who will then attempt to contact you to arrange re-delivery.
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