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Custom Case
Win the Ultimate Hunter Holiday

Frequently Asked Questions

General

1. Why purchase from Wine Selectors?

Absolute confidence: all wines we offer are judged to be of medal-winning standard by a Tasting Panel with over 150 years collective experience, which means you can have complete confidence in the outstanding quality of every wine. To find out more about our Tasting Panel click here.

Authentic: we source from over 400 producers Australia wide.

Over 38 years strong: delivering medal-winning quality since 1975.

Convenience: Wine Selectors delivers Australia-wide to your home, office or a holiday or gift address. Just let us know where and we’ll get it there.

You’re not locked in: buy as much or as little wine as you like.

100% Money Back Guarantee: if you don’t like a wine for whatever reason, simply let us know and we’ll happily refund you.

To find out more about why Wine Selectors is a great choice, click here.

2. Can I choose my own wines?

Yes.While the Wine Selectors Tasting Panel puts together some fantastic mixed selections, perhaps you have a few favourites you’d like to combine or maybe you’re choosing for a loved one with very specific tastes. Whatever the reason, the ability to pick your own case is now at your fingertips. To put together your own selections, simply follow the steps below.

STEP 1 Find the wine you want by using the search tools.

STEP 2 Select the number of bottles of wine you’d like to buy. Receive a discount of up to 10% if you buy 6 – 11 bottles and a discount of up to 15% if you buy 12 bottles or more. NB: Pre-configured packs and offers that include less than 6 bottles, or a bottle and a gift, do not count towards the Custom Case discount price.

STEP 3 Click on 'Buy now'.

STEP 4 Go through the checkout process and wait for your wine to arrive, then enjoy!

3. Can someone assist me with selecting the right wine?

All wines offered by Wine Selectors are chosen by our expert Tasting Panel, so you can be assured that every wine has been judged to be of medal-winning standard. And if you don’t like a wine, for any reason, it’s covered by our 100% Money Back Guarantee.

If you’re looking for a wine to match with a particular type of food you can use the advanced search or if you’re planning a party or event, try our perfect party planner

If you still can’t find what you’re looking for, give our Customer Service Team a call on 1300 303 307, 8.30am–6pm, Monday to Friday. They’re always happy to help

4. How do I subscribe to receive Newsletters and Special Offers?

Wine Selectors regularly presents news and special offers via email and we’d love to add you to our list! Subscribe today.

5. Can I buy Wine Selectors wines at bottle shops?

Wine Selectors has relationships with over 400 Australian producers and some of their wines are available in bottle shops. However, many smaller, boutique wineries – despite producing fantastic wine – can’t compete with the larger producers for regular retail shelf space.

Through Wine Selectors’ support of boutique producers, you have access to hundreds of wines, normally only available at cellar door.

6. I would like to make a large/corporate order, but you don’t have enough of the packs I want online. Can I make a large order?

Yes. Please call our Customer Service Team on 1300 303 307, 8.30am–6pm, Monday to Friday. They’ll be able to help you with a large order.

7. How can I see what I’ve previously ordered?

When you’re logged in to our website, you can see ‘My order history’ on the ‘My account’ page.

If you haven’t set up an account, register now.

8. If I really like one of the wines in my regular delivery packs, can I order more of that wine only?

Yes. All the wines you receive in your regular deliveries are available for reorder. Simply:

1. Log in to your account and re-order through your order history. If you don’t have an account, create one here or
2. Search our website for your favourite wine, or
3. Call our Customer Service Team on 1300 303 307.

You can also choose one-off selections from some of our Wine Selectors Regular Delivery Series, and each selection comes with a copy of Selector and bonus tasting notes.

9. How can I give feedback on a wine I’ve tried?

We’d love to hear your feedback on any of the wines you’ve tried. Simply:

1. Search for the wine you’d like to review by entering its name in the search field. Click on the bottle to view its full details.
2. Click on the ‘Review this wine’ button.
3. Give the wine a rating out of five stars with five being the highest score.
4. Fill in your name and give your review a title.
5. Tell us what you think of the wine. You can include what you loved about its aromas and tastes, or perhaps you created a delicious food match you’d like to share.

If you’d like to see wines reviewed by other Wine Selectors customers, visit here.

10. I can’t find a product on the website.

Please check your search for errors in spelling or try using different keywords, less specific keywords or fewer keywords.

If you still can’t find what you’re looking for, give our Customer Service Team a call on 1300 303 307, 8.30am–6pm, Monday to Friday. They’re always happy to help!

11. A wine I would like to purchase has sold out. What do I do?

Our Customer Service Team may be able to reorder a sold-out wine. Give them a call on 1300 303 307, 8.30am–6pm, Monday to Friday.

12. I am a journalist. Who can I contact for more information on Wine Selectors?

To find out more about Wine Selectors email contactus@wineselectors.com.au or for more information about Selector magazine contact editor@selectormagazine.com.au.

13. I want to sell my wine through Wine Selectors. How do I go about doing this?

You’ll find all our contact details here  or email contactus@wineselectors.com.au.

Regular Wine Deliveries

1. What is a Regular Delivery Program?

Wine Selectors offers eight different Series that provide you with regular wine deliveries up to five times a year.

The options range from wines for everyday enjoyment to special occasion, premium selections, available in mixed, red and white dozens, mixed 6-packs, and sparkling 6-packs and dozens.

What’s more, when you choose to receive regular wine deliveries you’ll receive a host of benefits including:

• Comprehensive tasting notes, including cellaring and food matching suggestions.

• Selector Magazine, Australia's highest circulating life, food and wine magazine included in your deliveries (up to four editions per year) valued at $34 annually.

Member Privileges discounts and deals at regional cellar doors, restaurants and accommodation.

• Wine Selectors Calendar featuring recipes and wine matches, valued at $19.95 annually.

• Member Exclusive offers and promotions.

• Invitations to exclusive Wine Selectors Events.

• PLUS a whole suite more of Member Benefits.

Find a Series to suit you or simply browse the full range of Series available here.

2. What is the price range on regular wine deliveries?

We have a range of superb wine selections, catering for every budget and lifestyle. They range from our Entertainers' Series that have an average dozen price of $143, right through to our Chairman's Series, featuring ultra premium wines with a 6-pack price of $280.00

Browse the Regular Deliveries page for more information on prices.

3. How often will my regular delivery program be delivered? Can I change its frequency?

Most regular wine deliveries arrive at your designated address approximately every 10 weeks. While the frequency is set, you are free to skip or hold a delivery at any time. To make a change, give our Customer Service Team a call on 1300 303 307, 8.30am–6pm, Monday to Friday.

4. Do I have to have an equal mix of reds and whites in my selections?

Yes, if you select the mixed dozen as your style preference there will be an equal mix of reds and whites. However, by simply calling us on 1300 303 307 before your delivery is despatched, you can change your style preference to an all red or all white selection to meet your specific requirements.

5. How do I change my regular delivery wine preferences?

To change your style or varietal preference, give our Customer Service Team a call on 1300 303 307, 8.30am–6pm, Monday to Friday.

6. Am I under any on-going commitment if I join a regular wine selection?

No. Our regular wine selections are completely flexible. If you are unable to take delivery, simply call us before it's due to despatch and we'll hold that delivery. There is no financial catch or penalty if you decide to skip or stop your wine plan deliveries.

7. Do I have to pay a membership fee?

Yes, we will renew your membership every 12 months automatically at $22 (inc. GST) for one year. That way you won't miss out on any of your wine deliveries, event invitations, Selector magazine or great Member specials!

8. Are the prices of my regular wine deliveries always the same as the first one I receive?

Yes, all of your regular deliveries are priced the same as the first one you receive. However, prices are subject to change. For full details, visit here or call our Customer Service Team on 1300 303 307.

9. Can I manage my regular delivery program online?

You can view your regular wine delivery program online, however, if you wish to change your style or varietal preference, or alter your contact details, please call our Customer Service Team on 1300 303 307.

Please note, changing you wine preferences in your online account does NOT update your deliveries.

10. Do I get anything if I nominate another person to receive regular wine selections?

Yes. Tell your friends about Wine Selectors and when they purchase their first 12 bottles, you will receive a thank you gift. Conditions apply, so visit the refer a friend website for full details.

11. Why has my Regular delivery price changed?

In response to a general increase in wages and the Consumer Price Index of ~ 6.0% over the past two years, we will be making small increases to Regular Delivery Program pricing commencing from July 2014.

This small but necessary increase to pricing (averaging below 3%) reflects approximately half of the wage and general CPI increase of 6% that we have experienced and absorbed over the past 2 years.

We appreciate the understanding of our members and will continue to do everything possible to minimise future increases in pricing.

Payments and Security

1. What payment methods do you accept?

Wine Selectors offers a number of payment methods including PayPal, Visa, Mastercard and American Express.

When you purchase through Wine Selectors, every credit card transaction occurs within a secure environment. Rest assured, all of your personal information is safe with us.

2. What is PayPal?

With a PayPal account you can make online transactions using your bank account or credit card without having to share your financial information. For full details visit the PayPal page.

3. How do you protect my information?

We use a secure server when you place orders or access your account information on our website. We use a 128-bit SSL security system, which encrypts all information you input before it is sent to us. Confidential information, such as your address, credit card details and order history, is not stored on the web server but on our own database, which is protected against unauthorised access and is administered in accordance with our Privacy Policy.

Wine Selectors values your privacy and follows strict guidelines to ensure it is protected. View our Privacy Policy or call our Customer Service Centre on 1300 303 307. We collect your personal information for the purposes of competition entry and/or providing products, services and information about these from Wine Selectors. Should you not provide us with this information we may not be able to deliver products and services to you. Information collected will be solely used by Wine Selectors and stored in accordance with our Privacy Policy. We may disclose your personal information to external service providers, within Australia and occasionally overseas, that we engage to assist us in doing our business. When this is needed, we ensure that those companies also protect your personal information according to the law and our own stringent standards. We encourage you to keep your information up to date, and to do so please visit your Account Details page or contact Customer Service on 1300 303 307. Our Privacy Policy also contains information about Wine Selectors complaint management process.

4. Is there insurance on my deliveries?

To discuss insurance, please call our Customer Service Team on 1300 303 307, 8.30am–6pm, Monday to Friday.

5. How do I update my credit card details?

To update the credit card details we have on file, please call our Customer Service Team a call on 1300 303 307, 8.30am–6pm, Monday to Friday.

Delivery and Returns

1. Can I have my orders sent anywhere?

Wine Selectors can deliver wine to anywhere in Australia, except for areas that are classified by the Australian Government as dry zones or Australian Islands that are classified as in International Waters. If you are unsure whether we can deliver to your area, please talk to us on 1300 303 307.

2. Will I have problems with wine being delivered because of where I live? I can’t have my wine delivered to my home, where else can you deliver it?

We will endeavour to deliver to your home*, business or PO Box address. If delivery is difficult due to remote areas or security buildings, we can make alternate arrangements that will suit your requirements. Just let us know your requirements and we are confident that we can deliver.

*In remote locations you may have to pick up the wines from the depot in the nearest town. Our service providers are Australia Post and XL Express in Queensland.

3. What happens if I move?

Contact us on 1300 303 307 with the details of your new address as soon as possible because your wine is delivered automatically as per your agreed delivery schedule to the current address we have on file. Australia Post mail redirects do not apply to packages.

4. How long does it take for my wines to arrive?

After receipt of your details and order, deliveries take anywhere from 5 to 10 working days on average, depending on where you live. To check estimated delivery days, visit our Freight Calculator here.

5. Can I track my order?

To check the progress of your order, please call our Customer Service Team a call on 1300 303 307, 8.30am–6pm, Monday to Friday.

6. Is there a separate charge for delivery of wine?

Yes, and it varies depending on where you live. You can use our freight calculator to work out the estimated freight costs for your wine delivery. For orders of $400 or more, freight is free!

7. I don’t like one of the wines I received, what can I do?

All wines offered by Wine Selectors are chosen by our expert Tasting Panel, so you can be assured that every wine has been judged to be of medal-winning standard. And if you don’t like a wine, for any reason, it’s covered by our 100% Money Back Guarantee.

To claim a credit for a wine you’ve tried and don’t like, please call our Customer Service Team a call on 1300 303 307, 8.30am–6pm, Monday to Friday.

8. How do I return a wine?

Wine Selectors accept returns provided the following guidelines are met: The Customer must contact our Customer Service department within 30 days of the delivery and supply relevant information so that we can arrange a carrier to collect the wine. Wine Selectors will then designate a carrier who will make arrangements by phone with the Member for the goods to be collected at a mutually convenient time. The goods must be in good order and have the membership details on the outside of the carton. Upon the receipt and validation of returned goods to Wine Selectors, the membership account will be credited.

To return a wine, please call our Customer Service Team a call on 1300 303 307, 8.30am–6pm, Monday to Friday.

Events

1. What happens at your events?

Wine Selectors events include guided wine tastings, food and wine matching lunches and dinners and guided masterclasses. Some of our events are held in conjunction with our partners, including Lindt and Peter Lehmann. Full details of our upcoming events are listed on the events  page.

Wine Selectors also hosts corporate events, which are the perfect opportunity for you to treat clients, reward staff or as a team-building event. For full details visit the corporate events page.

2. How do I register to attend an event?

Booking is easy. Simply visit the events page, choose your event and fill in the booking form.

3. How can I give feedback on an event I’ve attended?

We value your feedback. Please email contactus@wineselectors.com.au