In addition to its privacy obligations above, Wine Selectors is also a member of the Australian Direct Marketing Association ("ADMA") and abides by the ADMA Code of Practice.
What types of personal information does Wine Selectors collect?
The personal information Wine Selectors collects from you generally includes your name, address, telephone number/s and information required for order processing and payment. Wine Selectors may also collect information from you concerning your preferred wine type/s or other information related to Wine Selectors products or services in order to provide you with the best service experience possible.
How does Wine Selectors collect your personal information?
Wine Selectors collects your personal information through a range of sources including the membership form you fill in if you join Wine Selectors, information you provide over the telephone to a Wine Selectors Sales Consultant or member of the Wine Selectors Customer Service team, information you provide on the Wine Selectors website, surveys and questionnaires you complete, and at Wine Selectors or related events and functions.
What happens if you don't provide Wine Selectors with the personal information it requires?
If you can't or won't provide Wine Selectors with the personal information it reasonably requires, Wine Selectors may be unable to provide you the information, products or services you wish to buy or receive.
How does Wine Selectors use your personal information?
Wine Selectors may use your personal information for a range of purposes including:
1. To provide you with information you request about the products or services Wine Selectors offers or special offers provided by third parties to Wine Selectors’ customers through Wine Selectors;
2. To process and obtain payment for any wine or other products or services you order from Wine Selectors;
3. If necessary, to verify your identity or age (i.e. over 18); and
4. To contact you for Wine Selectors' direct marketing and promotional purposes including providing you with information about new products or services, events, functions and special offers.
From time to time Wine Selectors may also ask you to participate in surveys or questionnaires. These help Wine Selectors to improve its levels of service and to maximize the opportunities and benefits you can enjoy.
Wine Selectors may also send you information updating you about products, services, offers and special offers. You will only receive electronic messages where you have consented to receive them or it can be inferred from your existing business or other relationship with Wine Selectors, where there is a reasonable expectation of receiving those electronic messages. All electronic messages will identify Wine Selectors and at any time you can choose not to receive these notices.
Will Wine Selectors give your personal information to anyone else?
Wine Selectors currently uses contractors to prepare and send mail-outs and deliver products. Wine Selectors will only disclose your personal information to those contractors or other third parties:
1. To allow your orders to be processed and delivered to you;
2. To provide you with marketing and other information about Wine Selectors and its own or related products and services;
3. If you authorise Wine Selectors to do so; and
4. If required or permitted by law.
Wine Selectors may transfer personal information collected about you to contractors in a foreign country only if the transfer is to facilitate service delivery and is in accordance with the Australian National Privacy Principles.
Personal information security
Wine Selectors has implemented security systems and measures to protect the personal information entrusted to us from risks such as loss, unauthorised access or use, destruction, modification or disclosure.
Your rights of access and correction
You have the right to access your personal information which Wine Selectors has collected from you.
Wine Selectors reserves the right to withhold your personal information where its disclosure to you is restricted by law, is the subject of legal action, or may compromise the privacy of another person.
Information contained in joint Wine Selectors memberships
If your Wine Selectors membership contains the personal information of more than 1 person, unless you provide Wine Selectors with evidence that the other person/s agrees to you accessing their personal information, Wine Selectors will only allow you to access your own personal information contained in that membership. Please contact Wine Selectors Customer Service on 1300 303 307 for more information on this issue.
How can you stop receiving marketing information?
Wine Selectors may use your personal information to contact you from time to time to inform you of new products or services, upcoming events and functions, special product offers from Wine Selectors or other third parties, or to gather feedback on Wine Selectors or related goods and services. Where marketing information is forwarded to you via electronic messages, there will be a functional ‘unsubscribe’ mechanism contained in the message.
If you no longer wish to be contacted by Wine Selectors or receive marketing information, you can either:
• call the Wine Selectors Customer Service team on 1300 303 307;
• email email@example.com; or
• click the ‘unsubscribe function’ (where marketing information is sent electronically).
Wine Selectors will keep a record of your request to ensure you do not receive that information in the future.
You cannot ask not to receive information which Wine Selectors is required to provide you by law.
"Cookies" are small pieces of information sent by a web server and stored by your browser on your computer's hard drive so it can later be read back from that browser. This allows your browser to remember some specific information. Cookies enable Wine Selectors to store items in your shopping cart and to identify you on return visits. Most browsers automatically accept cookies, but you can usually change your browser to prevent this. However, while most of the content of our web site can be viewed without accepting cookies, the shopping cart features of the Wine Selectors website will not function properly when cookies are disabled.
If you feel that Wine Selectors has breached the Australian Privacy Principles, please contact Wine Selectors' Privacy Officer at the address below. The Privacy Officer will assist in addressing your concerns. Should you still be unsatisfied, you may contact the Office of the Australian Information Commissioner at www.privacy.gov.au or on the Privacy Enquiries Line 1300 363 992.
Contacting Wine Selectors
by phone, during normal business hours on 02 4941 3000;
by email, at firstname.lastname@example.org; or
by mail, at the following address:
Locked Bag 229
Hunter Region Mail Centre NSW 2310