We are ready to help
Our fully trained Customer Service Team are ready to help; whether it be for account enquiries, delivery information, change of address, or even wine related queries – they are waiting to talk to you. Our entire Team is wine educated and will be able to answer the vast majority of your wine related questions. If they are presented with an extremely complex wine query that they are unable to answer, your question will be referred to our expert Tasting Panel for a prompt and definitive answer.
Don’t hesitate to contact us via any of the following methods. We look forward to hearing from you!
Customer Service: 1300 303 307
Phone: 02 4941 3000
Fax: 02 4941 3001
Note: Emails received out of business hours will be responded to during business hours at the earliest opportunity. Delays are unlikely however may occur in peak volume periods.
Christmas delivery & customer service hours
During the festive season, our delivery and customer service hours will change.
To ensure pre-Christmas delivery, please order before:
Friday 2nd December 2016 - Remote QLD
Thursday 8th December 2016 - NT / WA
Friday 9th December 2016 - TAS / QLD
Monday 12th December 2016 - SA
Wednesday 14th December 2016 - NSW / ACT / VIC
Our customer service team will be available on the following days and times over the festive season:
24th - 27th December 2016 - CLOSED
28th December 2016 - 9am to 5pm
29th December 2016 - 9am to 5pm
30th December 2016 - 9am to 5pm
31st December 2016 - 2nd January 2017 - CLOSED
Hours will be as per normal from 3rd January 2017.
Australian Wine Selectors Pty Ltd
1 Wright Lane
Newcastle NSW 2300
Locked Bag 229
Hunter Region Mail Centre NSW 2310
Alternatively, complete the following form and a member of our Customer Service Team will be in touch as soon as possible.