Frequently Asked Questions

 

Q: How do I redeem an offer?

 

A: If you’re a Wine Selectors member then all you need to do is click ‘redeem’ on your selected offer. You will need to login with your web login if you haven’t already. Confirm your redemption and a confirmation email will be sent your way! Simply quote the code to the partner and enjoy the offer!

                                                                                                                                                             

 

Q: I’m a Wine Selectors member but the website won’t let me redeem an offer. What’s wrong?

 

A: If you are a regular delivery customer (that is you are signed up to one of our Cellar Door Release programs or are on a Customised Cellar Door release) the system will recognise your membership once you login to redeem an offer. This is providing you have a registered website login (which you need to sign up for once you have your membership confirmed). Please note, if you are a new member it can take up to 24 hours for your membership details to be linked to your membership. If you have issues then please contact contactus@wineselectors.com.au for assistance.

                                                                                                                                                             

 

Q: I didn’t receive my confirmation email. What do I do?

 

A: You can email contactus@wineselectors.com.au and we can look into this for you. 

                                                                                                                                                             

 

Q: I’ve already redeemed a deal so can I redeem it again?

 

A: All the deals on this website are set to one redemption per member per year.

                                                                                                                                                             

 

Q: How long do these deals last for?

 

A: Most of these will expire on the 31st January 2020. However, please refer to the expiry on each individual offer to confirm as some vary. Please also note that the expiry and offers are subject to change. 

                                                                                                                                                             

 

Q: Are all of these partners open 7 days a week?

 

A: No, opening times will vary from partner to partner. Please check with the partner to confirm their opening times and days.

                                                                                                                                                             

 

Q: I’ve tried to redeem a deal that is listed on this website but the vendor isn’t willing to honour the deal. What can I do?

 

A: Please email us at MembersExtras@wineselectors.com.au to let us know who you spoke to and which vendor it was and we will investigate on our end. Please be assured that all our vendors have been asked to brief in their staff on their offer to ensure this does not occur.

                                                                                                                                                             

 

Q: I’m not a Wine Selectors member, can I still have access to these deals?

 

A: Being a Wine Selectors member is more than just getting delicious wines delivered on a regular schedule. You also have access to loads of other amazing benefits. These benefits include Members Extras which are deals exclusively for Wine Selectors members.

                                                                                                                                                             

 

Q: How can I become a Wine Selectors member and get access to these deals?

 

A: To become a Wine Selectors member, you simply need to sign up to one of our sensational regular delivery programs. From pre-selected to customised cases, there’s something for everyone! Click here for more information. 

                                                                                                                                                             

 

Q: I’m a business and would like to submit an offer – how do I do this?

 

A: If you’re interested in being a Members Extras partner please email through your potential offer for review to MembersExtras@wineselectors.com.au

                                                                                                                                                             

© 2019 Australian Wine Selectors. All Rights Reserved.
Wines supplied by Australian Wine Selectors ABN 64 056 402 772. Liquor Licence No. LIQH400117140.
It is an offence to sell or supply to or obtain liquor on behalf of a person under the age of 18 years. All offers subject to the partners own terms and conditions.