We are committed to ensuring your wine experience is as enjoyable as possible and this includes an easy, hassle free delivery. If you have any questions or issues regarding the delivery of your wines, please talk to us on 1300 303 307.
COVID-19 Delivery Update - September/October 2021
Australia Post is currently experiencing a nationwide delay in parcels. Post Offices remain open and deliveries continue, but delays may occur due to extended COVID-19 restrictions, limited flights and high parcel volumes. You can read more about Australia Post delays here and go here for the latest updates.
Christmas Delivery Dates 2021
Click here to find out how to ensure your festive wine orders are delivered to you in time for Christmas.
How can I track my delivery?
- We’ll email you a tracking link as soon as your order is ready to leave our warehouse
- QLD Customers: Use your tracking number to track your delivery using XL Express: https://xlexpress.com.au/track-my-parcel/
- All other states (except QLD): Use your tracking number to track your delivery using Australia Post here: https://auspost.com.au/mypost/track/#/search
Due to covid, deliveries may be a little slower than usual. If you have a tracking number, but it appears your delivery hasn’t been scanned by Auspost or XL Express, please be assured it is on its way to you. If after five days, the tracking status still hasn't changed, please give our customer service team a call.
Wine Selectors Customers are from all around Australia and we put a lot of time and effort into making sure that wherever you are, the best possible delivery network is available to get your wines to you quickly and easily.
Spend $299 or more in one transaction and delivery is FREE*.
(*excludes Cellar Door Releases)
Our Delivery Carriers
Currently Wine Selectors uses Australia Post to deliver to all States and Territories, with the exception of Queensland which is serviced by XL Parcel Express. All of our Delivery Carriers are committed to providing a high quality parcel service with consistent on-time delivery.
Customer Service Trading Hours
Between 9:00am and 6:00pm Monday - Friday AEDT.
Where do we deliver?
Wine Selectors can deliver wine to anywhere in Australia, except for areas that are classified by the Australian Government as dry zones or Australian Islands that are classified as in International Waters. If you are unsure whether we can deliver to your area, please talk to us on 1300 303 307.
Freight per case
$10.99 – Newcastle, Sydney, Gosford
$11.99 – ACT, Melbourne, Geelong, Brisbane & South East QLD Coast
$13.99 – Adelaide, NSW Country, Sunshine Coast, Toowoomba, Ballarat & Darling Downs
$16.99 – SA Country, VIC Country, QLD Central, Cairns & North Coast
$17.99 – Tasmania, Perth
$19.99 – NT, WA Country, QLD Far North & West
All rural Australia Post deliveries will be left at the local Post Office. XL Parcel Express rural deliveries can be collected from the courier’s depot or delivered to an alternate address within the township. New delivery instructions will need to be specified for this. Please note that for ease of delivery and tracking of your wine, we prefer that where possible you provide an address where you will be available to sign for receipt upon delivery during normal business hours.
- Sydney Metro, Newcastle & Gosford: 2-4 working days
- Other NSW: 3-6 working days
- Canberra, Melbourne Metro Areas: 2-3 working days
- Brisbane, Adelaide Metro Areas: 3-6 working days
- Other City and Regional Areas: 3-10 working days
The majority of orders arrive within these transit times, however if your order has still not arrived after more than five full working days after the end of the transit times above, please contact us at 1300 303 307.
Click here for detailed freight charges by postcode.
Occasionally our delivery carriers may leave your wine at the local Post Office or Courier Depot if they have been unable to deliver to your specified delivery address. In this instance Australia Post will leave a Calling Card. If Australia Post does not hear from you within 7 days of leaving a Calling Card, they will contact Wine Selectors to clarify further action. If XL Parcel Express leaves you a Calling Card, you must arrange for the re-delivery or collection from their Courier Depot within 7 days of notification. XL Parcel Express will contact Wine Selectors to clarify further action if no response is received from the Member. Please note – wine cannot be delivered to persons under the age of 18.
All wines delivered to you by Wine Selectors are covered by our Quality and Value Guarantee.
100% Satisfaction Guarantee. Enjoy your wines with absolute confidence.
Every single bottle of wine you buy from Wine Selectors is covered by our 100% satisfaction guarantee. If you don’t like any wine, for any reason, we’ll refund you. If you find wines that are simply not to your taste, we’ll return your money^. You can’t get fairer than that!
Wine Selectors accept returns from our Customers provided the following guidelines are met:
The Customer must contact our Customer Service department within 6 months of the delivery and supply relevant information so that we can arrange a carrier to collect the wine. Wine Selectors will then designate a carrier who will make arrangements by phone with the Member for the goods to be collected at a mutually convenient time. The goods must be in good order and have the membership details on the outside of the carton. Upon the receipt and validation of returned goods to Wine Selectors, the membership account will be credited.
If a carton of wine is deemed undeliverable by the assigned carrier, they will advise Wine Selectors, who will then attempt to contact you to arrange re-delivery.