Alert

The maximum quantity permitted for this item is , if you wish to purchase more please call 1300 303 307

Frequently asked questions

OUR TOP 15 FREQUENTLY ASKED QUESTIONS

Q. 1 - My wine hasn’t arrived yet. How do I check where it is?
A.

On the despatch email we sent you, there is an estimated delivery date for your wine order. While we try to be exact, your wine may arrive a few days prior or after the estimated date depending on the delivery company.

Australia Post is currently experiencing a nationwide delay in parcels – particularly manual handling freight such as wine/alcohol. With many people moving to online shopping as they work from home, self-isolate or sensibly avoid confined public spaces to protect themselves, Australia Post is seeing an uplift in parcels that is resulting in some delays in their network. The social distancing measures Australia Post has put in place across their facilities also have an impact on the throughput of parcels in their sortation systems, but the safety of employees, customers and community is their priority. You’re able to read more about Australia Post delays here.

If you want to know exactly when to get your wine glasses ready, you can follow the tracking link on your despatch email and track your delivery.

Many of our members have found it helpful to download the Australia Post MYPOST app as its really helpful for tracking everything that you get delivered. Or, if you’d rather speak to someone directly, give us a call on 1300 303 307 (8.30am-6.00pm Monday to Friday) and we’ll help you find out exactly when your wine will arrive.

Q. 2 - Can I make changes to the wines I am receiving?
A.

Of course you can! If you want to switch from red to white, or change your varietals, just give us a call. As every one of our wine-loving members are unique, a quick chat with one of our friendly wine experts is the fastest and easiest way to change your selection – simply call us on 1300 303 307 (8.30am-6.00pm Monday to Friday) and we’ll apply those changes for you.

Q. 3 - Can I delay or skip or hold my next delivery?
A.

Absolutely. We understand that life is busy and unexpected things can pop up, so our wine plans are designed to be super flexible. You might be going away, have an unexpected bill, or just have a bit too much wine at the moment – whatever it is, we can sort out a solution that works best for you.  As every membership is unique, the fastest and easiest way is make changes is to speak directly to our helpful Customer Service Team on 1300 303 307 (8.30am-6.00pm Monday to Friday).

Q. 4 - When is my next delivery?
A.

If you’re not exactly sure when your next selection of delicious wines is due to arrive, don’t worry! You can check the date of your next delivery online. Log into your account and click on the Hello menu in the top right corner of the site and go to  ‘MY WINE PLANS’. Please note that this is an estimated delivery date and while we try to be exact, your wine may arrive a few days prior or after depending on the delivery company.

To register for an online account, click here. Set up is easy!

If you would like to be emailed your full schedule of upcoming deliveries, please give us a call on 1300 303 307 (8.30am-6.00pm Monday to Friday).

Q. 5 - I need to change my address
A.

Too easy. You can change your address online by logging into your account. Click on ‘MY DETAILS’ and make your changes there. Please note, you can enter a shipping AND a billing address. If you want to change the address your wine is to be delivered to, make sure you update the shipping address so we can get your delicious wines to your new address.

If you are not registered for an online account, click here. You’ll be set up in no time! Or, if you would rather speak to a human, give us a call on 1300 303 307 (8.30am-6.00pm Monday to Friday) and we’ll update your address for you.

Q. 6 - I need to update my credit card
A.

We’re presently working on a way for you to do this online. Until then, our customer service team will gladly update your credit card for you – just give us a quick buzz on 1300 303 307 (8.30am-6.00pm Monday to Friday) and we’ll make sure you’re up-to-date!

Q. 7 - How do I pay my account?
A.

Good news! Online payments can be made if you are registered on our website. It’s easy – go to your online account and you’ll find it under “MAKE A PAYMENT’.

Payments can be made using a credit card, PayPal, BPAY and giftcard. To register for an online account, click here.

Set up is quick, and simple. If you would rather speak to our lovely Customer Service Team to pay your account, give us a call on 1300 303 307 (8.30am-6.00pm Monday to Friday) and we will process payment for you.

Q. 8 - I had a wine that I don’t like; can I get a credit for this?
A.

Every wine we select has been chosen by our expert Tasting Panel to medal-winning standard however we know everyone’s tastes are different so if you don’t like a wine for any reason we will credit you back the cost of the bottle.  No judgement, just a credit back to your account. Call our customer service team on 1300 303 307 (8.30am-6.00pm Monday to Friday) and they will get it sorted straight away for you.

Q. 9 - How do I log into my account online?
A.

Even if you are already part of the Wine Selectors family of wine lovers, you’ll still need to register on our website to have an online account. It’s super easy to set up an online account – just follow this link, and you’ll be set up in no time!

Q. 10 - Can I make changes to my deliveries on the website?
A.

You can make some simple changes to your address and email preferences online, but if you want to make any changes to your delivery you will need to call our customer service team. As everyone’s membership is tailor-made to their preferences, speaking directly to our friendly and helpful team is the fastest and easiest way to make changes. Give us a bell on 1300 303 307 (8.30am-6.00pm Monday to Friday).

To register for an online account, click here to easily set one up.

We are constantly adding new features so you can manage your account online, and will let you know when these new features are available.

Q. 11 - I’ve been charged $22; can you tell me what this is for?
A.

The $22 charge is your annual membership. When you join a wine plan, you become a member of Wine Selectors, giving you access to a whole heap of benefits to enjoy your wine experience even more. You’ll receive an award-winning Selector Magazine in each delivery valued at $8.95 every edition. You get a $30 birthday voucher every year to top up your wine with some new faves.  Plus, every year you’ll get our Annual Calendar valued at $19.95. You also get access to exclusive offers and discounts across Aussie wine regions with our Member’s Extra’s program, and invites to our awesome wine events.  That’s great value for just $22 (incl. GST) which is automatically billed every 12 months.

Q. 12 - How do I cancel all my deliveries and my membership?
A.

We know that your priorities can change, so it’s important to know that you have flexibility in your membership without cancelling everything. You can pause deliveries for a while or tailor future deliveries to suit your changing needs. If wine is still a part of your life, we would like to be too! Call our dedicated Customer Service Team on 1300 303 307 (8.30am-6.00pm Monday to Friday) so we can adjust or pause your deliveries whilst still keeping your member benefits and vouchers active.

If you have decided you do want to cancel your membership with Wine Selectors entirely, we’ll be sad to see you go! Cancelling your membership removes all automated deliveries as well as your membership benefits and rewards, and you will need to call our Membership Team on 1300 302 305 (8.30am-6.00pm Monday to Friday) so we can assist in finalising your membership.

Q. 13 - DELIVERIES & RETURNS
A.

For full details on delivery and returns click here.

Q. 14 - PRIVACY POLICY
A.

Your privacy is important to us, for more information on our privacy policy click here.

Q. 15 - FREIGHT CALCULATOR
A.

For detailed freight costs and timings by postcode click here.